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Salvation Army Centre, Cardiff

Ty Gobaith Salvation Army Social Services Centre


National Charitable Organisation                       Charity No. 214779


Key Aims

  1. To seek to empower the service user and facilitate long-term solutions to their housing and support needs.
  2. To identify the best available options for the service user’s rehousing.
  3. To make best use of the housing resources available, as fairly as possible, and without discrimination to those on the resettlement programme.
  4. To ensure that service users referred to other organisations are suitable for those organisations.
  5. To seek to support service users, regarding skills and knowledge required in order for successful move on. Areas include:-
  • Welfare benefits – seeking to maximise the client’s income
  • Training and employment / career choices.
  • Tenancy rights.
  • Cooking / domestic skills – if these are sought.
  • Social skills / networking.
  • Budgeting skills.
  • Coping skills / Basic skills.
  1. To promote positive relationships that overcome isolation and encourage interaction with the wider community.     


  1. Promote Independence of our Service Users
  2. Ensure that Service Users feel Consulted, Informed and able to Participate
  3. Develop more Partnership Working
  4. Provision of Spiritual Programme
  5. Assist in the Prevention of Homelessness
  6. Maximise and Develop Services in Order to Meet Identified Strategic Need
  7. Improve Communication and Relationships Externally and Within the Centre
  8. To Increase Staff Knowledge and Expertise


Outreach Bus Service

The Centre employs 3 outreach workers who work alongside local authority workers on a converted double-decker bus, which they use as a base for their work with rough sleepers.  The outreach workers see between 25-45 rough sleepers each night.  They provide advice and support as well as referrals to other agencies including the accommodation service at Tŷ Gobaith.

Accommodation and Support.

The Centre has 66 units of accommodation.  12 of these units are self-contained flats. 16 rooms are set aside for homelessness nominations made by the local authority.  28 of the rooms are available on a direct access basis.

When a person accesses one of these rooms they will be assessed and be expected to agree to a resettlement plan.          

The Bridge Programme

10 rooms have been specially adapted for a residential treatment service for homeless people with addictions. 

The Programme has been developed and agreed with Cardiff and Vale Local Health Trust and has been based on the Social Learning Theory Model, which focuses on the causes and consequence of substance misuse.  Workers on the Unit will use motivational interviewing techniques to help Service Users think about their reasons for using substances and to make choices and take action on this basis.

The programme is split into three phases 1.)Preparation    2.)Detox    3.)Therapeutic Aftercare.  Each phase of the Programme will involve a timetable which will include group therapy, diary group, complimentary therapies, art therapy, fitness session, one to one assessment and support, group activities and so on.

Tenancy Support Service

The Centre also employs six full time staff that support people living in their own tenancies.  The emphasis is on preventing homelessness occurring in the first place or re-occurring after successful resettlement.  Referrals are from the Local Authority/from the Centre.

Service User Group

The Centre has a diverse service user group with varying support needs.  The age range for accommodation at the Centre is eighteen plus. Both male and females are accepted.  The only criterion is that someone be homeless with a support need.


Agency referral between hours 7.30am and 8.00am. Discussion via the telephone regarding the appropriateness of the referral to the Centre. Referring agency may be asked for information regarding the client for admission purposes. Then the client would have interview with the duty manager with risk assessment.

Self Referral is 24 hour dependent on availability. Interview and risk assessment as above. Supporting agencies may be required to input into the risk assessment.

No waiting list policy is in place. Rooms cannot be held open for referrals for more than 2 hours, however at the discretion of the Duty Manager, planned admissions requiring longer time may be possible depending on circumstances.



Hugh Irwin (Centre Manager)

Ty Gorbaith, Salvation Army Social Services Centre, Bute Street, Cardiff

Tel: 029 2048 0187

Fax: 029 2048 0708


Updated July 2007



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